FAQs

How long does it take to receive a quote?

We endeavor to have your quote request completed in one business week.

My quote is more complex than the “Request A Quote” option on the home page, what is the next step?

You can drop off your plan at any one of our three locations or click here to email your question to one of our Technical Representatives!

Who will take responsibility for measurement confirmations?

As the Customer, you and/or/in-conjunction with your General Contractor (GC) are responsible for all measurement confirmations.

How do I place an order?

Once the quote is accepted and payment terms have been agreed upon, you will then schedule a delivery date with your Technical Representative.

What are your payment terms?

We require a 50% down-payment on orders. To arrange order on credit, we require your credit information including 3 contractor and/or supplier references. The Credit Request form can be downloaded here.

How much notice should I give to ensure timely delivery of my Windows?

Ideally we need 3 weeks to 4 weeks prior to delivery.