Technical FAQ’s

How long does it take to receive a quote?

We strive to have quote requests completed within one business week.

My quote is more complex than the “Quote Request” option on the home page, what is the next step?

You can drop off your plan one of our two locations or click here to email your question to one of our Technical Representatives.

Who will take responsibility for measurement confirmations?

As the Customer, you and/or/in-conjunction with your General Contractor are responsible for all measurement confirmations.

Do I require an engineer for the truss/floor documents?

No. All engineering for supplied truss and floor products are included in our price.

How do I place an order?

Once the quote is accepted and payment terms have been agreed upon, you will then schedule a delivery date with your Technical Representative.

What are your payment terms?

We require a 50% down payment on orders. To arrange an order on credit, we require your credit information including 3 contractor and/or supplier references.

How do I get a permit layout for the inspection department?

Once you accept your quote and the order is processed with a 50% deposit (or suitable credit), all permit information will be released to you upon completion to take to the inspection department.

How much notice should I give to ensure timely delivery of my floors and roof?

Ideally we have 3 weeks prior notice to delivery.